{"id":12,"date":"2025-03-12T20:42:54","date_gmt":"2025-03-12T12:42:54","guid":{"rendered":"https:\/\/www.chuntienaircond.com\/?page_id=12"},"modified":"2025-03-12T20:45:28","modified_gmt":"2025-03-12T12:45:28","slug":"shipping-return-policy","status":"publish","type":"page","link":"https:\/\/www.chuntienaircond.com\/bm\/shipping-return-policy\/","title":{"rendered":"Shipping &#038; Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f227eee e-flex e-con-boxed e-con e-parent\" data-id=\"6f227eee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb8ce82 elementor-widget elementor-widget-heading\" data-id=\"bb8ce82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284d1820 elementor-widget elementor-widget-text-editor\" data-id=\"284d1820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3><strong>1. Returns<\/strong><\/h3>\n<p>We want you to be completely satisfied with your purchase from <strong>Chun Tien Aircond Sales &amp; Services Sdn Bhd<\/strong>. If, for any reason, you are not entirely happy with your order, we are here to help with our hassle-free return process. Please review the following guidelines for returning products:<\/p>\n<p>\u00a0<\/p>\n<p>a.\u00a0<strong>Eligibility:<\/strong>\u00a0To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<p>\u00a0<\/p>\n<p>b.\u00a0<strong>Timeframe:<\/strong>\u00a0You have 5 days from the date of delivery to initiate a return.<\/p>\n<p>\u00a0<\/p>\n<p>c.\u00a0<strong>Initiating a Return:<\/strong>\u00a0To initiate a return, please contact our customer support team via email at\u00a0<strong>chuntienacss@hotmail.com<\/strong>, phone, or WhatsApp at\u00a0<strong>+612-456 2129<\/strong>.<\/p>\n<p>Provide your order details, including the product(s) you wish to return, and the reason for the return.<\/p>\n<p>d.\u00a0<strong>Shipping Costs:<\/strong>\u00a0Please note that customers are responsible for the return shipping costs, unless the return is due to our error or a defective product.<\/p>\n<p>e.\u00a0<strong>Return Packaging:<\/strong>\u00a0When returning the product, ensure it is securely packaged to prevent damage during transit.<\/p>\n<h3><strong>2. Refunds<\/strong><\/h3>\n<p>Once your returned item is\u00a0<strong>received and inspected<\/strong>, we will notify you of the\u00a0<strong>approval or rejection<\/strong>\u00a0of your refund. If the return meets the eligibility criteria, we will proceed with the refund. The following guidelines apply to refunds:<\/p>\n<p>a.\u00a0<strong>Refund Method:<\/strong>\u00a0Refunds will be processed using the original payment method used during the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your payment provider.<\/p>\n<p>b.\u00a0<strong>Partial Refunds:<\/strong>\u00a0In some cases, partial refunds may be granted for products that are returned with minor damage or signs of use.<\/p>\n<h3><strong>3. Non-Returnable Items<\/strong><\/h3>\n<p>Certain items are exempt from being returned. These include:<\/p>\n<ul>\n<li>Products that have been opened or used.<\/li>\n<li>Products with tampered or damaged packaging.<\/li>\n<li>Items marked as non-returnable on the product page.<\/li>\n<\/ul>\n<h3><strong>4. Exchanges<\/strong><\/h3>\n<p>We do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and then place a new order for the desired item.<\/p>\n<h3><strong>5. Damaged or Defective Products<\/strong><\/h3>\n<p>If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or a refund, depending on your preference.<\/p>\n<h3><strong>6. Change of Mind<\/strong><\/h3>\n<p>We understand that sometimes a change of mind can occur after a purchase. While we don\u2019t offer returns for this reason, we encourage you to reach out to our customer support team, as we may have other solutions to assist you.<\/p>\n<p>Please feel free to contact our customer support team via\u00a0<strong>+612-456 2129 <\/strong>if you have any questions or need further assistance regarding our \u2018Return &amp; Refund\u2019 policy. Your satisfaction is our priority, and we are dedicated to providing you with the best customer experience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy 1. Returns We want you to be completely satisfied with your purchase from Chun Tien Aircond [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Return Policy - Chun Tien Air Cond Sales &amp; Services Sdn Bhd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chuntienaircond.com\/bm\/shipping-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Return Policy - Chun Tien Air Cond Sales &amp; Services Sdn Bhd\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Refund Policy 1. 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